Surayt
Support and contact
Surayt is run by one person, not a support department. Write anyway, you will get an answer.
Email hej@surayt.se and we normally reply within three working days. Write in English or Swedish. You can also use Skicka feedback inside the app, under Profil and Inställningar.
Note that the app's interface is in Swedish. Menu names below are given as they appear on screen.
Common problems
I cannot sign in
Check that you are using the same sign-in method you used to create the account. If you first signed in with Apple or Google, email and password will not work, because that counts as a separate account. If you have forgotten your password, choose Glömt lösenord on the sign-in screen.
If it still fails, email us from your registered address and we will help.
My progress is missing on my other device
Progress is saved locally first and syncs when the device is online. Check that you are signed in to the same account on both devices and that you have a connection, then open the app and wait a minute. Under Profil, Inställningar, Datasynkronisering you can see the status.
I am not getting reminders
First check that Dagliga påminnelser is on under Profil and Inställningar. Then check that notifications are allowed for Surayt in iOS settings, under Settings and Notifications. An active Focus mode can also suppress them.
A word does not match how my family says it
Surayt is spoken in many varieties, and differences between villages in Tur Abdin and between families in the diaspora are common. Often nobody is wrong. If you still think something is a genuine error, send feedback in the app or email us, ideally with the word and how your family says it. We are glad to correct things.
The app crashes or behaves oddly
Try closing the app fully and reopening it, and check that you have the latest version from the App Store. If the problem persists, email us describing what you did just before, and include your iPhone model and iOS version.
What to contact us about
- Errors in words, phrases, script or cultural notes
- Bugs and crashes
- Questions about your account or your data
- GDPR requests: access, rectification or erasure
- Using Surayt in teaching or in an association
- Suggestions for what the app should include
Deleting your account
You can delete the account yourself in the app. Full instructions are on the account deletion page.
Data and privacy
To find out what data we hold about you, or to have it corrected or erased, email hej@surayt.se. We reply within one month at the latest. See the privacy policy for details.
Responsible
Eric Kurtto, Sweden
hej@surayt.se